Refund Policy

Refund & Return Policy

At ProductsByUs, your satisfaction is our top priority. If for any reason you're not happy with your purchase, we’re here to help.

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7-Day Return Policy

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

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Return Conditions

To be eligible for a return:

• The item must be in the same condition you received it

• It must be unused, unworn, with tags attached, and in original packaging

• A receipt or proof of purchase is required

If the item has been used, we can only offer a 50% refund

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How to Request a Return

To start a return, please email us at:
📩 ProductsByUs@gmail.com

Once your return request is approved, we’ll provide you with:

• A return shipping label

• Instructions on how and where to send your package

Note: Items sent without prior approval will not be accepted.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately upon receiving the product. We'll resolve the issue as quickly as possible.

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Non-Returnable Items

We do not accept returns for:

• Perishable goods (e.g. food, plants, flowers)

• Custom/personalized items

• Personal care products (e.g. cosmetics, grooming kits)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

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Exchanges

Need to exchange an item?
The fastest method is to return the item and place a new order after your return is approved.

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Refund Process

Once we receive and inspect your return:

• You’ll be notified of the approval or rejection

• If approved, a refund will be issued to your original payment method

Please note, banks or card providers may take a few days to process the refund.

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Questions?

If you have any queries about your return or refund, reach out to us anytime at:
📧 ProductsByUs@gmail.com