FAQ
❓ Frequently Asked Questions
🛒 What is the delivery process?
We deliver across Pakistan within 3–5 business days.
If you haven’t received your order within this time, please contact our support team with your Order ID at:
📧 support@productsbyus.com
👉 Your Order ID is available in your order confirmation email or SMS.
🌟 Where can I find customer reviews?
You can find real customer reviews under each product page.
If a product doesn’t have visible reviews yet, feel free to contact our support team — we store verified customer feedback and are happy to share it for your satisfaction.
🌍 Are your products imported or local?
At ProductsByUs, we only offer imported products, carefully sourced from trusted international suppliers. All items are 100% original and guaranteed for quality.
🔁 What is your refund or replacement policy?
We care about your satisfaction. Please check our Refund Policy for complete information regarding returns, replacements, or cancellations.